Norton is the most popular security program around the globe. Whenever anyone wants to install antivirus; Norton is always the first choice. This program is known for its advanced security tools and internet protection. When the user installs this program, he can secure all the devices from all the dangers. But while using Norton internet security; some users reported that the antivirus is not scanning the device and showing the error code. Your program can show the error due to various reasons.
Restart the system
Your antivirus may get into error due to some runtime errors. These runtime issues can occur anytime on the device. Whenever your antivirus is not scanning or showing Norton error 8504 and 106 then you should try restarting the device. If the system is dealing with any runtime error then restarting the system will fix it. Close your Norton and then choose the restart button. After restarting the device, open Norton Internet Security and try to scan your computer.
Check Norton error related registry files
Your antivirus can get a scanning error when some of its registry files are not working. Registry files are necessary to work properly. Go to the registry editor and inspect for corrupted Norton-related files. Users can open the registry editor by running Regedit on your command screen. Once you open the registry editor, check for the Norton antivirus-related files. You should create the backup key before editing any Norton registry files. You have to copy them and then save them with the .reg extension. Open the corrupted registry keys and then edit them. You should edit those files carefully. A wrong registry edit can corrupt other files. After repairing the files; reopen Norton Internet Security and click on the Scan option.
Delete the conflicting program
Many users reported that they are getting the scanning error when they are running Norton with another program. This issue occurs when the user has installed a conflicting program on the device. Whenever you run the program; it will start interrupting the Norton scanning process. Conflicting programs are usually malicious. Whenever Norton scans the device; these programs start conflicting to prevent any changes on the system. You can troubleshoot the error by removing that software from the computer. Open the PC and go to the programs folder. Now click on the program and then right-click on it. You have to choose the uninstall button. After removing the conflicting software from the device; reopen Norton Internet Security and check for error code.
Update your Norton antivirus
Updating the program is necessary. When your Norton Internet Security is not working or showing the error message; check the interface. If the program is outdated then you have to run the update. This program has the auto-update feature which means it gets updated when available. But when the auto-update is disabled then you have to update the Norton setup manually. After you update the setup to the latest version; reopen it and run the virus scan.
Delete the junk files
The junk files of the system can also interrupt the Norton antivirus scanning process. While running the scan; your security program can’t verify whether these files are malicious or not. These files are useless but don’t cause any harm. You have to remove all these files from the computer. Some junk files can also interrupt your various programs. While running any software; temp files can interrupt the process. Users must clean the system by deleting all the junk. Open the computer and open the temp folder. Now delete those files and then run Norton antivirus. For removing the junk from the system then you can run the junk cleaner. Go to your command screen and then run the cleanmgr tool. Wait for the list and then choose the items. When you tap the OK button; the junk files will get removed from the device. Now, open the device and run the scan easily.
Reinstall Norton Internet Security Software
Users can get the scanning error when some of the program’s files are corrupted. Repairing the Norton setup files manually is difficult. You can uninstall your corrupted program. Remove the Norton files and then restart the system. Now open the Norton account and reinstall the setup on the device.