Telecommunications companies are always looking for ways to solve the latest communication needs of businesses and consumers. The industry is changing so quickly that it can be difficult for telecoms to keep up with the latest developments.
As a result, telecoms are taking different approaches to stay competitive. Some offer best-in-class service and others focus on providing the latest technology at a low cost. Others strive to combine both service and innovation while still others focus on specific niches such as enterprise or rural markets.
Regardless of approach, five telecom solutions have taken Corporate America by storm in recent years: VoIP, Wi-Fi Calling, Cloud Telephony, Contact Centers Outsourcing and Converged Communications.
Let’s look at 3 of these in more detail!
VoIP as a corporate telecom solution
VoIP is a great solution for business communications and has a lot of benefits. For example, it reduces the need for office space and phone lines because VoIP calls are made over the internet.
VoIP is an acronym for voice over internet protocol and it’s all about using your internet connection to make phone calls. If you have an internet connection with a high-speed data transfer rate of at least 1 Mbps, then you can use VoIP to make calls just like with normal landlines or mobile phones.
The difference is that VoIP uses your Internet connection instead of traditional phone lines or cell towers to send voice signals to your recipient
Contact Centers Outsourcing as a corporate telecom solution
Outsourcing Contact Centers has been a popular solution for the last decade. Organizations are able to reduce operational costs, while maintaining a high level of customer service.
Contact centers have long been an integral part of telecom and IT industries and the recent rise in outsourcing has made them an essential component of carrier business models as well. It is important to know what outsourcing entails and how it can help you grow your business.
A Contact Center is the bridge between a company and its customers, and consists of representatives who handle customer contacts through phone calls, email, chat or social media messages 24/7/365.
A successful contact center operation needs to be able to handle customer inquiries quickly and efficiently while providing excellent service quality.
Converged Communications as a corporate telecom solution
Converged Communications is a bundle of communications services that includes wireless, wired and IP-based offerings for voice, data and video.
This integration has proven to be a boon to companies who have grown frustrated with the lack of flexibility in existing providers. Converged Communications has given them more choices at their disposal, enabling them to choose the best option based on specific needs.
The future of corporate telecom solutions is being driven by a variety of factors, from how quickly technology is advancing to the increase in mobile use.
Mobile devices are changing the way business communications are done. Mobile communication helps organizations address issues like time zone and location barriers, and it also provides employees with more options for work flexibility. Staff members are no longer limited to one type of device – they can choose which device works best for them for specific types of tasks.
New and emerging technologies have the potential to disrupt the telecom industry. Just like how Uber revolutionized the taxi industry, or how Tesla disrupted the car market.
When it comes to telecom solutions, we need to think about what is coming in 5-10 years. There are new upcoming technologies that can disrupt the current industry as well and we predict that echnologies like virtual reality (VR) and augmented reality (AR) could makes things even more interesting for corporate telecom solutions
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