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Saturday, May 25, 2024

Cnft Analytics: The Different Types Of Communication Data

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Cnft Analytics: In business, it’s important to have a good understanding of your customers. That means understanding their behavior, what interests them, and what makes them buy from you. But how do you do this? One way is by using analytics. Analytics is the process of tracking data and understanding how it can be used to improve an organization’s performance. A big part of analytics is communication data. This includes things like email open rates, social media engagement rates, and even customer complaints. In this blog post, we will discuss the different types of communication data to look for and how to use it to improve your business.

Types of Communication Data

Cnft Analytics is a data analysis and visualization tool that helps managers understand various types of communication data. When looking for communication data, managers should consider the following:

1. Sentiment

Sentiment analysis is used to determine how positive or negative a message appears. This information can help managers understand how people are reacting to a particular event or product.

2. Retention rate

Retention rate is the percentage of people who have interacted with a message after it has been sent. This information can help managers understand how well a message is being received and whether people are engaging with it enough to keep reading or responding.

3. Click-through rates (CTRs)

Click-through rates (CTRs) show the percentage of total website visits that were attributable to a particular piece of content or advertisement. CTRs give managers an indication of how well a message is performing and whether people are actually clicking through to take action.

How to Use Cnft Analytics

In order to use cnft analytics effectively, it’s important to understand the different types of communication data that can be analyzed. There are four main categories: email, chat, social media posts, and website visits.

Email data can be analyzed for things like open rates, click-through rates (CTRs), and conversion rates. Chat data can be used to see how people are interacting with your product or service. And how they are responding to your messages. Social media posts can help you figure out what topics are being talked about most online, which may give you an idea for new content ideas. Lastly, website visits can provide information about who is visiting your site and why.


In this article, we will be discussing the different types of communication data that you can use to improve your marketing campaigns. Communication data can include things like email addresses, social media handles, and contact information. By understanding the different types of communication data that is available to you and using it in conjunction with other factors, you can develop effective marketing campaigns that reach a wider audience.


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