To say that 2020 was a year of business upheaval is putting it mildly. Organizations had to transition to remote work models virtually overnight and rethink their operations from back office to the customer experience IT Solutions Company Abu Dhabi. This “new reality” has driven increased spending on Information Technology.
In 2020, the focus was on adopting cloud and collaboration technologies and retooling workflows to take advantage of them. Now organizations are looking to rethink their business strategies and processes to take full advantage of the latest technologies.
That’s more in line with the definition of IT, which represents a foundational change in how organizations provide value to their customers. Done right, it enables organizations to become more agile and responsive, improve decision-making, create new revenue streams, and better serve customers. That said, organizations are prioritizing IT Support in Abu Dhabi that delivers value in the short term. Click here to avail best IT Services in Abu Dhabi>>
Here are some of the trends we’re seeing for IT in 2021.
1. Integration of multiple cloud platforms.
As organizations utilize cloud services to support work-from-home models, most are using a multi-cloud strategy to increase flexibility, avoid vendor lock-in and meet regulatory requirements. Multi-cloud management tools and containerization make it easier for organizations to choose the right cloud for each application and orchestrate workloads across multiple clouds.
2. Modernization of core IT infrastructure.
These strategies enable organizations to reduce operational costs and extra more value from their existing technology assets. This in turn creates a foundation for growth and frees up the budget for the adoption of strategic technologies.
3. Increased use of real-time data processing.
Highly scalable IT architectures and edge computing are allowing organizations to take advantage of real-time data processing to speed decision-making. Organizations that continue to rely on infrequent, error-prone data updates will find themselves at a competitive disadvantage.
4. Growing adoption of artificial intelligence (AI).
The top three areas for AI adoption are service operations, product and service development, and sales and marketing. AI supports digital transformation by improving efficiency and scalability, reducing errors and risk, and helping to predict customer behavior.
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