5 Ways to Make Working Remotely More Effective
Many people work remotely now due to various circumstances and as a convenience to themselves. If you work remotely, you may question how you can make the working process more...
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Pros and cons of remote working
1. Pros of working from home There are many pros of working from home. The obvious benefits include freedom, the ability to set your own pace, and saving money on...
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10 Tips for Going the Extra Mile with Contact Centre Agent Training
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz, Author and Web...
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Can Work From Home be a Permanent Solution For Contact Centres?
The COVID-19 pandemic has disrupted every aspect of business operations, and contact centres are no exception. Employees had to make a sudden switch to remote working to keep businesses up...