Many people work remotely now due to various circumstances and as a convenience to themselves. If you work remotely, you may question how you can make the working process more effective when you can't go to your job. We...
1. Pros of working from home
There are many pros of working from home. The obvious benefits include freedom, the ability to set your own pace, and saving money on a daily basis. However, not many people realize that one...
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz, Author and Web Marketing Expert.
Customer experience can make or break a business....
The COVID-19 pandemic has disrupted every aspect of business operations, and contact centres are no exception.
Employees had to make a sudden switch to remote working to keep businesses up and running. Surprisingly, even as the curve flattens and vaccine...
